This gives people over the age of 16 who are in emotional distress the opportunity to speak to a member of trained staff from a voluntary organisation background about their problems. Supervised contact is offered within 24 hours of referral for up to 2 weeks. The DBI worker provides compassionate listening and problem solving with the person in distress, involving family as appropriate. They can introduce the person to any additional necessary service and assist the person in making contact with those services. At the end of the contact the person creates a distress management plan to be shared with their GP, and any other service or person appropriate.
